The add-in doesn't appear in Word or Outlook
First make sure the BrioDocs desktop app is running with a green status indicator — the ribbon panel only appears when it is. If you haven't installed the add-in yet, search the Store for BrioDocs from Insert → Add-ins in Word, or Get Add-ins in Outlook. If the Store search finds nothing or the Add button is greyed out, your organization has blocked Store add-ins — use the manual sideloading steps on the add-in setup page, or ask your IT department to deploy it for you.
Models are taking a long time to download
AI models are several GB in size. Download time depends on your internet speed. Leave BrioDocs open and it will resume automatically if interrupted.
macOS says the app is from an unidentified developer
Open System Settings → Privacy & Security, then scroll down to the Security section. You will see a message that BrioDocs was blocked. Click 'Open Anyway', authenticate with Touch ID or your password, then confirm in the final dialog.
Windows shows a SmartScreen warning when running the installer
Click 'More info' in the 'Windows protected your PC' dialog, then click 'Run anyway'. This warning is expected while code signing is pending for beta builds.